As a software development company opening the Next Plus system, we require certain information to effectively diagnose and resolve any issues you may encounter while using our software. By providing us with client-side logs and details of any server errors, our team can quickly identify the root cause and implement the necessary fixes. This guide will walk you through the process of sharing this valuable information with us.
Step 1: Open the Chrome Developer Tools
In Google Chrome, click on the three dots in the upper right corner of the browser window.
From the dropdown menu, select "More Tools" and then click on "Developer Tools." Alternatively, you can use the keyboard shortcut Ctrl+Shift+I (Windows) or Cmd+Option+I (Mac).
Step 2: Navigate to the "Network" Tab
In the Developer Tools window, click on the "Network" tab. This tab displays all the network requests made by the web page.
Step 3: Reproduce the Error
With the Developer Tools open, try to reproduce the error by performing the same actions that previously led to the issue.
This ensures that the relevant logs and error details are captured in the Developer Tools.
Step 4: Identify Failing Requests
Look for any requests highlighted in red. Red indicates that there was an error with the request.
Click on the failing request to view more details.
Step 5: Gather Error Details To help us understand and resolve the issue, please provide the following information for each failing request:
Request URL: Copy the URL to which the request was sent. You can find this in the "Headers" tab under "General."
Error Code: Note down the HTTP status code of the request. This can be found in the "Headers" tab under "Response Headers."
Response: Click on the "Response" tab and copy the content of the response, if available. This may provide additional information about the error.
Step 6: Export HAR file
Right click on one of the rows in the "Network" tab
Click on "Save all as HAR with content"
Save the file and share it with us
Step 7: Check the Console for Error Messages
In the Developer Tools window, switch to the "Console" tab.
Look for any error messages displayed in red. These messages may provide insights into the cause of the issue.
Take a screenshot of the relevant error messages or copy the text.
Step 8: Share the Information with Us
Create a new email addressed to our support team.
Attach the screenshots or copied text containing the error details and console messages.
Attach HAR file to the email
If possible, include a brief description of the actions you were performing when the error occurred.
Send the email to our designated support email address - [email protected].
By following these steps and providing us with the requested information, you will greatly assist our team in identifying and resolving any issues you face while using the Next Plus system. We appreciate your cooperation and look forward to delivering a seamless software experience.
If you have any further questions or concerns, please don't hesitate to reach out to our support team.